This Privacy Policy describes how LUUX3D (« we, » « us, » or « our ») collects, uses, and discloses your information when you use our Service (including the website luux3d.com), and explains your rights regarding your personal data under the General Data Protection Regulation (GDPR) and French law.
By using our Service, you agree to the terms of this Privacy Policy.
1. Interpretation and Definitions
Definitions
For this Privacy Policy:
- Account: A unique account created for you to access our Service or parts of it.
- Company: LUUX3D, a business registered in France.
- Country: France.
- Device: Any device that can access our Service (e.g., computer, smartphone, tablet).
- Personal Data: Any information relating to an identified or identifiable individual (e.g., name, email, IP address).
- Service: Our website luux3d.com and all related services (e.g., 3D tools, digital products, online courses).
- Service Provider: Third-party companies or individuals who process data on our behalf (e.g., hosting, analytics, payment processors).
- Usage Data: Data collected automatically from your use of the Service (e.g., page visits, session duration).
- You: The individual using our Service, or the company/legal entity they represent.
2. Data We Collect
A. Personal Data
We may collect personally identifiable information, including but not limited to:
- Email address
- First and last name
- Payment details (processed securely via third-party providers like Stripe or PayPal—we do not store raw credit card data)
- Billing address (if applicable for physical products)
B. Usage Data
Collected automatically when you use our Service:
- Your IP address
- Browser type and version
- Pages visited, time spent on pages
- Device information (e.g., OS, device type)
- Technical errors or crash reports
3. How We Use Your Data
We use your data to:
- Provide and maintain our Service (e.g., account management, transactions).
- Communicate with you (e.g., support, updates, promotions—you can opt out of marketing emails).
- Improve our Service (e.g., analyze usage patterns, fix bugs).
- Comply with legal obligations (e.g., tax records, fraud prevention).
4. Sharing Your Data
We may share your data with:
- Service Providers (e.g., hosting, analytics, payment processors).
- Business Partners (e.g., for joint promotions—only with your consent).
- Legal Authorities (if required by law or to protect our rights).
Note: We never sell your Personal Data.
5. Data Retention
We retain your data:
- Only as long as necessary for the purposes outlined in this Policy.
- To comply with legal obligations (e.g., French tax records must be kept for 10 years).
6. Your Rights (GDPR)
Under the GDPR, you have the right to:
- Access your Personal Data.
- Correct inaccurate data.
- Delete your data (subject to legal exceptions).
- Object to processing (e.g., for marketing).
- Request data portability (receive your data in a structured format).
To exercise these rights, email us at contact@luux3d.com.
7. Security
We use industry-standard security measures (e.g., encryption, access controls) to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Service is not intended for users under 13. We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly.
9. Third-Party Links
Our Service may contain links to external sites (e.g., social media, partner tools). We do not control their privacy practices and encourage you to review their policies.
10. Changes to This Policy
We may update this Policy periodically. Changes will be posted on this page with a revised « Last updated » date. We will notify you via email or a notice on our Service before changes take effect.
11. Contact Us
For questions about this Policy, email us at: contact@luux3d.com
Last updated: February 2026